Terms of Service

These Terms of Service form a binding agreement between you (or the organisation you represent) and CogNoodle LLC, a limited liability company organised under the laws of the State of Wyoming, United States. By accessing or using the HyveMind platform you accept them. If you do not accept them, do not use the platform.

If you are agreeing on behalf of an organisation, you confirm that you have authority to bind it, and “you” means that organisation.

Our Privacy Policy is part of this agreement.

HyveMind is a platform that gives you a Hyve: a workforce of AI agents that share one memory, keep working unattended, and can be addressed as one thing. As built today, it provides:

• an authenticated connection that AI clients and applications you choose can use to work inside your Hyve;
• a per-customer isolated workspace — a Hyve — holding your shared memory, your agents’ conversations, and records of the work they do;
• a library of specialist agent roles, from which a starting set is provided to each new workspace;
• automated housekeeping that keeps a workspace tidy and backed up, as described in the Privacy Policy.

The platform is hosted on Cloudflare’s network.

This description reflects the platform as of the date at the top of this page. It is a description, not a promise: we add, change, and remove features. Nothing here commits us to maintaining any particular tool count, agent count, feature, or integration.

Access is currently provisioned by an API key we issue to you. That key is the credential. Anyone holding it can act as you within your workspace, so:

• keep it secret, and do not commit it to a repository or paste it into a chat;
• you are responsible for everything done with your key, including by your agents, employees, contractors, and automated systems;
• tell us immediately at [email protected] if you believe your key has been exposed, and we will rotate it.

You must be at least 18 years old, or the age of majority where you live, and legally able to enter a contract.

You agree not to:

• use the platform for anything unlawful, or to produce or distribute material that is unlawful where you or your users are;
• upload or process content you do not have the rights to, or that infringes someone else’s intellectual property, privacy, or publicity rights;
• attempt to breach, probe, or circumvent tenant isolation, authentication, authorisation, or rate limiting, or to access another customer’s workspace;
• reverse engineer, decompile, or attempt to extract source code from the platform, except where that restriction is unenforceable under applicable law;
• use the platform to violate the terms or acceptable-use policy of any AI provider or other third-party service reached through it;
• resell, sublicense, or provide the platform as a service to third parties without a separate written agreement with us;
• impose an unreasonable or disproportionate load on the infrastructure, or evade documented limits;
• submit protected health information, payment card data, government identification numbers, or other data subject to sector-specific regulation, unless we have agreed to that in writing in advance. The platform is not configured or certified for those categories.

Security research is welcome under the disclosure process on our Security page. Testing outside that process is not.

• Their terms bind you, not us. Your use of any model provider is governed by your agreement with that provider. You are responsible for complying with it, including their acceptable-use and content policies, and for any consequences of breaching it.
• Your content goes to them. When your agents run, prompts and workspace context are sent to the provider you chose. What that provider does with it — including whether it is retained or used for training — is between you and them.
• We make no promises about them. We do not warrant any provider’s availability, latency, pricing, output quality, or continued existence. A provider changing its API, its prices, or its policies is not a breach of this agreement by us.
• Costs are yours. Charges you incur with a provider are yours to pay, including charges caused by your own agents running longer or more often than you expected.
• AI output is not reliable by default. Model output can be wrong, biased, or fabricated. Do not rely on it for legal, medical, financial, or other consequential decisions without competent human review. You are responsible for what you do with it.

You own your content

You keep all rights in the data, prompts, knowledge graphs, messages, configurations, and outputs you put into or generate through your workspace. We claim no ownership of it.

You grant us only the licence we need to run the service: to host, store, transmit, back up, and process your content for the purpose of providing the platform to you, and to send it to the providers and integrations you configure. That licence ends when you delete the content or close your workspace, subject to backups ageing out as described in the Privacy Policy.

We do not use your content to train models, and we do not sell it.

We own the platform

The HyveMind platform, its software, designs, documentation, and the CogNoodle and HyveMind names and marks are ours or our licensors’. Nothing in this agreement transfers them to you. You get a limited, revocable, non-exclusive, non-transferable right to use the platform in accordance with these terms.

Feedback

If you send us suggestions or feedback, we may use them freely and without obligation to you. Do not send us feedback you consider confidential.

We are not certified under SOC 2, ISO 27001, HIPAA, PCI DSS, or any comparable scheme, and we have not undergone a third-party security audit. Our Security page sets out exactly what we do and do not have.

Card details are never entered on this website. Where a plan can be purchased directly through this site, the purchase is completed on a hosted page operated by our payment processor, Stripe, which collects and holds your payment details under its own terms and privacy policy. We do not receive or store your full card number.

Pro and Business plans bought online start with a 7-day free trial. A payment method is collected at checkout, nothing is charged during the trial, and the first monthly charge is taken automatically when the trial ends unless you cancel before then.

After any trial, subscriptions bought online are billed monthly in advance in US dollars and renew automatically until cancelled. There is no long-term contract. You may cancel at any time by emailing [email protected]; we confirm by email. Cancel during the trial and you are not charged. Cancel later and the cancellation takes effect at the end of the billing period you have already paid for.

Prices are exclusive of any sales tax, VAT, GST, or similar charge, which is added where we are required to collect it. Published pricing is indicative and may change; a change never applies to a billing period you have already paid for.

If you believe you have been charged in error, email [email protected] and we will look into it. Nothing in this agreement affects any right to a refund that cannot be excluded under the law that applies to you.

Where we agree paid terms with you separately — including enterprise and pilot engagements — those separately agreed terms govern price, billing period, taxes, renewal, and refunds, and take precedence over this section.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, COGNOODLE LLC DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the platform will be uninterrupted, timely, secure, or error-free; that data will not be lost or corrupted; or that any output will be accurate, complete, or suitable for your purposes. You are responsible for keeping your own copies of anything you cannot afford to lose.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is so, this section applies to the maximum extent permitted and your mandatory statutory rights are unaffected.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, COGNOODLE LLC’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE PLATFORM IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (US$100).

For clarity, charges you incur with an AI provider or other third party are not amounts paid to us and do not increase this cap.

These limits do not apply to liability that cannot be limited under applicable law, including fraud or fraudulent misrepresentation.

You will defend, indemnify, and hold harmless CogNoodle LLC and its officers, members, and personnel from third-party claims, damages, liabilities, and reasonable legal costs arising out of your content, your use of the platform in breach of this agreement or applicable law, or your breach of an AI provider’s terms. We will tell you promptly about any such claim and let you control the defence, so long as any settlement releases us fully and admits no fault on our part.

You may stop using the platform at any time and ask us to close your workspace. We may suspend or terminate access if you materially breach these terms, if we are required to by law, or if your usage threatens the security, integrity, or availability of the platform or another customer.

Where the circumstances allow it, we will give you notice and a chance to fix the problem first. In an active security incident we may act immediately and explain afterwards.

Before your workspace is closed we will make reasonable efforts to give you an opportunity to export your data. After closure, your data is deleted from the live workspace and ages out of backups on the schedule in the Privacy Policy.

Sections 6 (ownership), 9 (warranties), 10 (liability), 11 (indemnity), 13 (governing law), and any other provision that by its nature should survive, survive termination.

This agreement is governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The state and federal courts located in Wyoming have exclusive jurisdiction over any dispute arising out of or relating to this agreement, and each party consents to that jurisdiction and venue. Either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

Before filing anything, please email [email protected]. Most disputes are a misunderstanding that a conversation fixes faster than a court does.

• Changes. We may update these terms. The date and version at the top will change, and for material changes we will make a reasonable effort to notify you. Continuing to use the platform after a change takes effect means you accept it.
• Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the platform, and replace earlier discussions and drafts, unless we have signed a separate written agreement with you, which then controls where it conflicts.
• Severability. If a provision is unenforceable, the rest stays in force and the unenforceable provision is narrowed to the minimum extent necessary.
• No waiver. Not enforcing a provision once is not a waiver of it.
• Assignment. You may not assign this agreement without our written consent. We may assign it to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. We may give notice by email or by posting on this site. Notice to us goes to [email protected].
• Independent parties. Nothing here creates a partnership, joint venture, agency, or employment relationship.

CogNoodle LLC, a Wyoming limited liability company. Legal enquiries: [email protected]. Security reports: [email protected].